Susanne’s vision is for Learning & Development professionals everywhere to embed learning transfer into their code of conduct. Her mission is to bring more transfer into the learning & development world. She is passionate about accompanying people on their quest to move from knowing to doing to performing. Unlocking potential, optimizing for transfer, adding value, and putting customers first are values she represents.

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Before starting her own business, Susanne spent the bulk of the 30+ years of her professional life as a trainer in managed and franchised hotel environments and knows the industry’s operational and corporate sides inside and out. She is a seasoned authentic professional, known to foster relaxed and inspiring learning environments while taking an open-minded and pragmatic approach. A firm believer in the research-proven power of successful learning transfer, she incorporates transfer tools into any learning & development initiative true to her motto: train effectively – or not at all. As a coach, she provides a safe space for individuals or teams, using thought-provoking questions designed to explore and shed light on what the coachee cannot see for themselves. Recently she’s added Agile Learning methods to her service offer as coach, catering to adult learners and students looking to reach their learning goals.

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As a native German growing up in North America, Susanne’s traveled to 30-some countries mainly in Europe and the Middle East throughout her career, gaining invaluable intercultural experiences whilst working with diverse people from front-line team members to general managers and hoteal owners.